Hi, I am setting up a new Arma3 server on gameservers.com and am getting the not authorized error.
I tried: #debug von to check public facing outbound IP address but do not see the output file?

Group: DeadMansLand
Server IP: 108.61.104.53:2302

12:48:34 ALiVE [m_0|30] Module ALiVE_sys_data INIT
12:48:34 ALIVE_SYS_DATA START PLUGIN: ["StartALiVE","ERROR","You are not authorized to access ALiVE War Room with this account. Check IP and Groupname."]
12:48:34 DATA: Loading ALiVE config from database.
12:48:35 ALiVE-0 CANNOT CONNECT TO DATABASE, DISABLING DATA MODULE

Any ideas?

Thanks!

I'm having the same issue.

Ok, I figured it out.

I found the #debug von output. (on gameservers.com the log filename is set in config and writes to the config folder in Arma3 Root). Check your config file for what the log file is set to.

In the debug output look for IP address listed as private like :
Private: 108.61.104.XX

There were two "Private" listings, one was my local machine address (192.168.x.x) and the other was close to my server IP. Updated War Room info with that IP and voila!

Hope that helps.