[SOLVED] Can´t establish the Connection to Warroom

  1. 8 years ago

    Good day Gentlemen,

    As I tried this a while back before I had the same issue as now. I can´t get my server which is hosted by ngz to establish a connection to the Warroom, I setted everything according to the Tutorial up and I as well tried to utilise the #debug von to provok the server_consol.rpt file to figure if the Ip is anything else I even contacted my Server support with nearly no response to the issue.

    If needed I will get you my Logfiles or what ever else is needed to get that fixed since the alive modules are just half of the cake without the warroom.
    Group Name : UKF-SF
    and Error msg out of the logfile is :
    20:18:39 ALiVE Global INIT
    20:18:39 ALiVE Global Init Timer Started
    20:18:39 ALiVE [m_0|30] Module ALiVE_sys_data INIT
    20:18:39 ALIVE_SYS_DATA START PLUGIN: ["StartALiVE","ERROR","You are not authorized to access ALiVE War Room with this account. Check IP and Groupname."]
    20:18:39 ALiVE SYS_DATA - GROUP NAME: UKF-SF
    20:18:39 ALiVE SYS_DATA_COUCHDB - READ DATA: SendJSON ['GET','sys_data/config','']
    20:18:40 ALiVE SYS_DATA_COUCHDB - READ DATA RESPONSE: {"_id":"config","_rev":"17-cb3b551a259c7ac29b81f0dc4cadba6c","On":"true","EventLevel":5,"PerfData":"true","EventData":"true","MissionData":null,"AAR":"false"}

    20:18:40 ALiVE SYS_DATA_COUCHDB - RESTORE DATA BEGIN:
    20:18:40 ------------------ Inspecting Hash --------------------
    20:18:40 k [0]: _id v: config
    20:18:40 k [1]: _rev v: 17-cb3b551a259c7ac29b81f0dc4cadba6c
    20:18:40 k [2]: On v: true
    20:18:40 k [3]: EventLevel v: 5
    20:18:40 k [4]: PerfData v: true
    20:18:40 k [5]: EventData v: true
    20:18:40 k [6]: MissionData v: null
    20:18:40 k [7]: AAR v: false
    20:18:40 ------------------ Inspection Complete --------------------
    20:18:40 ALiVE SYS_DATA_COUCHDB - RESTORE DATA END:
    20:18:40 ------------------ Inspecting Hash --------------------
    20:18:40 k [0]: _id v: config
    20:18:40 k [1]: _rev v: 17-cb3b551a259c7ac29b81f0dc4cadba6c
    20:18:40 k [2]: On v: true
    20:18:40 k [3]: EventLevel v: 5
    20:18:40 k [4]: PerfData v: true
    20:18:40 k [5]: EventData v: true
    20:18:40 k [6]: MissionData v:
    20:18:40 k [7]: AAR v: false
    20:18:40 ------------------ Inspection Complete --------------------
    20:18:40 ALiVE SYS_DATA_COUCHDB - READ DATA RESULT: ["#CBA_HASH#",["_id","_rev","On","EventLevel","PerfData","EventData","MissionData","AAR"],["config","17-cb3b551a259c7ac29b81f0dc4cadba6c","true","5","true","true","","false"],any]
    20:18:40 ALiVE SYS_DATA - CONFIG: ["#CBA_HASH#",["_id","_rev","On","EventLevel","PerfData","EventData","MissionData","AAR"],["config","17-cb3b551a259c7ac29b81f0dc4cadba6c","true","5","true","true","","false"],any]
    20:18:40 ALiVE-0 CANNOT CONNECT TO DATABASE, DISABLING DATA MODULE
    20:18:40 ALiVE [m_0|30] Module ALiVE_sys_data INIT COMPLETE TIME: 0.822006
    20:18:40 ALiVE [m_1|40] Module ALiVE_require INIT
    20:18:40 ALiVE [m_2|50] Module ALiVE_sys_aiskill INIT
    20:18:40 ALiVE [m_2|50] Module ALiVE_sys_aiskill INIT COMPLETE TIME: 0.00700378
    20:18:40 ALiVE [m_3|60] Module ALiVE_sys_profile INIT
    20:18:40 Attempt to override final function - bis_fnc_modulemptypegamemaster_initplayerlocal
    20:18:40 Attempt to override final function - bis_fnc_modulemptypegamemaster_initplayerserver
    20:18:40 Attempt to override final function - bis_fnc_modulemptypegamemaster_initcurator
    20:18:40 Attempt to override final function - bis_fnc_modulemptypegamemaster_missiontasks
    20:18:40 Attempt to override final function - bis_fnc_modulemptypegamemaster_missionconversations
    20:18:40 ALiVE SETTING UP MAP: Altis
    20:18:40 ALiVE MAP BOUNDS: 30720
    20:18:49 ALiVE [m_3|60] Module ALiVE_sys_profile INIT COMPLETE TIME: 8.763
    20:18:49 ALiVE [m_4|41] Module ALiVE_sys_newsfeed INIT
    20:18:49 ALiVE [m_4|41] Module ALiVE_sys_newsfeed INIT COMPLETE TIME: 0.00100708
    20:18:49 ALiVE [m_5|42] Module ALiVE_sys_adminactions INIT
    20:18:49 ALiVE [m_5|42] Module ALiVE_sys_adminactions INIT COMPLETE TIME: 0
    20:18:49 ALiVE [m_6|43] Module ALiVE_SYS_spotrep INIT

    Sry for flooding the post with the log here.

    Thanks for the help in Advance!!

    Kind Regards
    Sonnette

  2. ALIVE_SYS_DATA START PLUGIN: ["StartALiVE","ERROR","You are not authorized to access ALiVE War Room with this account. Check IP and Groupname."]

    Make sure the IP address you have registered on the War Room is the same as the public-facing IP address of your dedicated server. Note that some providers mask the public IP and/or assign an internal IP on the network card, so you might need to ask them for this info.

  3. Hey Savege thank you for the quick answere I actually asked them and the support guy said that it should be the server used one which is an 85.xxx thingy which I have in the warroom as well I used the #debug von tool and the only unidentfiyed one I found in there is a 10.1.xx used that one with the same result from the log file. any Idea how I can get the IP elswhere from or can double check it?

    Kind Regards
    Sonnette

  4. Yeah the 85.XXX one is probably the right IP - you can ignore the 10.1.xx one as it is an internal address.

    I'm not sure about other methods of checking - if you have full access to the dedicated box you can go to a website that will spit out your ip (whatismyip.com ), but if you just have control panel access via the web that won't work.

    If you've double-checked the IP and everything looks right then we might have to wait for one of the devs to check the back-end of things on the War Room - perhaps there is an issue with your group name or similar problem.

  5. Problem is solved the Server uses a different IP from the Rack wouldn´t have solved it without you and and the support guys from my hoster :) thank you very much for the fast response!!!

 

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