I don't have a aliveserver.log

I only have the alive.log and it simply states:

4/9/2015 9:51:23 PM: Starting up ALiVE Plugin
4/9/2015 9:51:23 PM: Reading config file: Username: tumotiki8ovyja8eda6ubumotiru4ofy, Group: 38thID
4/9/2015 9:51:23 PM: Getting your IP: 74.201.57.116
4/9/2015 9:51:23 PM: War Room Authorisation: "true"
4/9/2015 9:51:24 PM: Starting up DB access with the result: {"couchdb":"Welcome","uuid":"a1b347be93a9415a22b58bdc602112ab","version":"1.5.0","vendor":{"version":"12.04","name":"Ubuntu"}}

As for the server OS, I thought that was the issue too but I checked two days ago and they said it was Windows Server 2008 R2. I even contacted their support to verify that.