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alive plugin report back - 'You are not authorized to access ALiVE War Room" (SOLVED)

  1. 8 years ago
    A

    azrink

    11 Apr 2016

    Hi Alive Dev

    I have notice recently whenever I click "Admin Save & Exit" to save alive persistence mission in our server, it just pop-up "mission End" and goes back to the "Mission Select" page.

    Today I open up the Alive Plugin rpt file. It report

    "Return value [['StartALiVE','ERROR','You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.']]"

    This is strange because we been using Alive and the same server provider (Streamline-Server) and IP address, since more then 12 month and never had this problem until now. Below are the full detail of the rpt file. Your kind help is much appreciated.

    Best Regards

    [2016-04-11 09:26:44] [debug] >>> ParseMessage [StartALiVE ['true']]
    [2016-04-11 09:26:44] [debug] Function: StartALiVE
    [2016-04-11 09:26:44] [debug] Params:
    [2016-04-11 09:26:44] [debug] - [true]
    [2016-04-11 09:26:44] [info] Disable Performance Monitor: true
    [2016-04-11 09:26:44] [info] Reading 'alive.cfg'
    [2016-04-11 09:26:44] [info] Configuration found: C:\Users\TCAGame\AppData\Local\ALiVE\alive.cfg
    [2016-04-11 09:26:44] [info] No URL in config. Using default.
    [2016-04-11 09:26:44] [info] Configuration 'alive.cfg' read OK.
    [2016-04-11 09:26:44] [debug] Alive Config:
    [2016-04-11 09:26:44] [debug] Type: JSON
    [2016-04-11 09:26:44] [debug] User: u5ysahaxyropu5iryrenorata6egi9u4
    [2016-04-11 09:26:44] [debug] Pass: xxxxxxxxxxxxxxxx
    [2016-04-11 09:26:44] [debug] Group: PGKGH
    [2016-04-11 09:26:44] [debug] URL: http://db.alivemod.com:5984
    [2016-04-11 09:26:44] [info] Checking WarRoom access...
    [2016-04-11 09:26:44] [info] URL: http://alivemod.com/api/authorise?&group=PGKGH
    [2016-04-11 09:26:44] [error] ###### HandleMessage - StartALiVE ######
    [2016-04-11 09:26:44] [error] Error: You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.
    [2016-04-11 09:26:44] [error] RAW: StartALiVE ['true']
    [2016-04-11 09:26:44] [debug] Return value [['StartALiVE','ERROR','You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.']]
    [2016-04-11 09:26:44] [debug] |/-\ Elapsed time: 500.029ms
    [2016-04-11 09:26:44] [debug] >>> ParseMessage [GroupName]
    [2016-04-11 09:26:44] [debug] Function: GroupName
    [2016-04-11 09:26:44] [debug] Params:
    [2016-04-11 09:26:44] [warning] ALiVE not initialized yet!
    [2016-04-11 09:26:44] [info] GroupName: PGKGH
    [2016-04-11 09:26:44] [debug] Return value [['PGKGH']]
    [2016-04-11 09:26:44] [debug] |/-\ Elapsed time: 0ms
    [2016-04-11 09:26:44] [debug] >>> ParseMessage [SendJSON ['GET','sys_data/config','']]
    [2016-04-11 09:26:44] [debug] Function: SendJSON
    [2016-04-11 09:26:44] [debug] Params:
    [2016-04-11 09:26:44] [debug] - [GET]
    [2016-04-11 09:26:44] [debug] - [sys_data/config]
    [2016-04-11 09:26:44] [debug] - []
    [2016-04-11 09:26:44] [warning] ALiVE not initialized yet!
    [2016-04-11 09:26:45] [debug] Return value [['{"_id":"config","_rev":"21-4cbc3d30df3521ae3d57fce739504639","On":"true","EventLevel":5,"PerfData":"false","EventData":"true","MissionData":null,"AAR":"false"}
    ']]
    [2016-04-11 09:26:45] [debug] |/-\ Elapsed time: 797.046ms
    [2016-04-11 09:45:48] [debug] >>> ParseMessage [StartALiVE ['true']]
    [2016-04-11 09:45:48] [debug] Function: StartALiVE
    [2016-04-11 09:45:48] [debug] Params:
    [2016-04-11 09:45:48] [debug] - [true]
    [2016-04-11 09:45:48] [info] Disable Performance Monitor: true
    [2016-04-11 09:45:48] [info] Reading 'alive.cfg'
    [2016-04-11 09:45:48] [info] Configuration found: C:\Users\TCAGame\AppData\Local\ALiVE\alive.cfg
    [2016-04-11 09:45:48] [info] No URL in config. Using default.
    [2016-04-11 09:45:48] [info] Configuration 'alive.cfg' read OK.
    [2016-04-11 09:45:48] [debug] Alive Config:
    [2016-04-11 09:45:48] [debug] Type: JSON
    [2016-04-11 09:45:48] [debug] User: u5ysahaxyropu5iryrenorata6egi9u4
    [2016-04-11 09:45:48] [debug] Pass: xxxxxxxxxxxxxxxx
    [2016-04-11 09:45:48] [debug] Group: PGKGH
    [2016-04-11 09:45:48] [debug] URL: http://db.alivemod.com:5984
    [2016-04-11 09:45:48] [info] Checking WarRoom access...
    [2016-04-11 09:45:48] [info] URL: http://alivemod.com/api/authorise?&group=PGKGH
    [2016-04-11 09:45:49] [error] ###### HandleMessage - StartALiVE ######
    [2016-04-11 09:45:49] [error] Error: You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.
    [2016-04-11 09:45:49] [error] RAW: StartALiVE ['true']
    [2016-04-11 09:45:49] [debug] Return value [['StartALiVE','ERROR','You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.']]
    [2016-04-11 09:45:49] [debug] |/-\ Elapsed time: 407.023ms
    [2016-04-11 09:45:49] [debug] >>> ParseMessage [GroupName]
    [2016-04-11 09:45:49] [debug] Function: GroupName
    [2016-04-11 09:45:49] [debug] Params:
    [2016-04-11 09:45:49] [warning] ALiVE not initialized yet!
    [2016-04-11 09:45:49] [info] GroupName: PGKGH
    [2016-04-11 09:45:49] [debug] Return value [['PGKGH']]
    [2016-04-11 09:45:49] [debug] |/-\ Elapsed time: 1ms
    [2016-04-11 09:45:49] [debug] >>> ParseMessage [SendJSON ['GET','sys_data/config','']]
    [2016-04-11 09:45:49] [debug] Function: SendJSON
    [2016-04-11 09:45:49] [debug] Params:
    [2016-04-11 09:45:49] [debug] - [GET]
    [2016-04-11 09:45:49] [debug] - [sys_data/config]
    [2016-04-11 09:45:49] [debug] - []
    [2016-04-11 09:45:49] [warning] ALiVE not initialized yet!
    [2016-04-11 09:45:50] [debug] Return value [['{"_id":"config","_rev":"21-4cbc3d30df3521ae3d57fce739504639","On":"true","EventLevel":5,"PerfData":"false","EventData":"true","MissionData":null,"AAR":"false"}
    ']]
    [2016-04-11 09:45:50] [debug] |/-\ Elapsed time: 743.042ms
    [2016-04-11 10:19:51] [debug] >>> ParseMessage [StartALiVE ['true']]
    [2016-04-11 10:19:51] [debug] Function: StartALiVE
    [2016-04-11 10:19:51] [debug] Params:
    [2016-04-11 10:19:51] [debug] - [true]
    [2016-04-11 10:19:51] [info] Disable Performance Monitor: true
    [2016-04-11 10:19:51] [info] Reading 'alive.cfg'
    [2016-04-11 10:19:51] [info] Configuration found: C:\Users\TCAGame\AppData\Local\ALiVE\alive.cfg
    [2016-04-11 10:19:51] [info] No URL in config. Using default.
    [2016-04-11 10:19:51] [info] Configuration 'alive.cfg' read OK.
    [2016-04-11 10:19:51] [debug] Alive Config:
    [2016-04-11 10:19:51] [debug] Type: JSON
    [2016-04-11 10:19:51] [debug] User: u5ysahaxyropu5iryrenorata6egi9u4
    [2016-04-11 10:19:51] [debug] Pass: xxxxxxxxxxxxxxxx
    [2016-04-11 10:19:51] [debug] Group: PGKGH
    [2016-04-11 10:19:51] [debug] URL: http://db.alivemod.com:5984
    [2016-04-11 10:19:51] [info] Checking WarRoom access...
    [2016-04-11 10:19:51] [info] URL: http://alivemod.com/api/authorise?&group=PGKGH
    [2016-04-11 10:19:52] [error] ###### HandleMessage - StartALiVE ######
    [2016-04-11 10:19:52] [error] Error: You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.
    [2016-04-11 10:19:52] [error] RAW: StartALiVE ['true']
    [2016-04-11 10:19:52] [debug] Return value [['StartALiVE','ERROR','You are not authorized to access ALiVE War Room with this account. Check IP and Groupname.']]
    [2016-04-11 10:19:52] [debug] |/-\ Elapsed time: 612.035ms
    [2016-04-11 10:19:52] [debug] >>> ParseMessage [GroupName]
    [2016-04-11 10:19:52] [debug] Function: GroupName
    [2016-04-11 10:19:52] [debug] Params:
    [2016-04-11 10:19:52] [warning] ALiVE not initialized yet!
    [2016-04-11 10:19:52] [info] GroupName: PGKGH
    [2016-04-11 10:19:52] [debug] Return value [['PGKGH']]
    [2016-04-11 10:19:52] [debug] |/-\ Elapsed time: 1ms
    [2016-04-11 10:19:52] [debug] >>> ParseMessage [SendJSON ['GET','sys_data/config','']]
    [2016-04-11 10:19:52] [debug] Function: SendJSON
    [2016-04-11 10:19:52] [debug] Params:
    [2016-04-11 10:19:52] [debug] - [GET]
    [2016-04-11 10:19:52] [debug] - [sys_data/config]
    [2016-04-11 10:19:52] [debug] - []
    [2016-04-11 10:19:52] [warning] ALiVE not initialized yet!
    [2016-04-11 10:19:53] [debug] Return value [['{"_id":"config","_rev":"21-4cbc3d30df3521ae3d57fce739504639","On":"true","EventLevel":5,"PerfData":"false","EventData":"true","MissionData":null,"AAR":"false"}
    ']]
    [2016-04-11 10:19:53] [debug] |/-\ Elapsed time: 747.042ms

  2. SavageCDN

    11 Apr 2016 Moderator

    Check what your server's public facing IP address is (usually can be found through your control panel or you might have to ask) - this IP needs to be the same as the IP registered in your War Room account.

    GroupName: PGKGH

    Is this accurate?

  3. Tupolov

    11 Apr 2016 Administrator
    Edited 8 years ago by Tupolov

    Make sure your war room server IP is set to:

    119.81.218.163

    I changed it for you :) Should work now.

  4. A

    azrink

    12 Apr 2016

    Thanks Savage & Tupolov for the advise and help. I will test it tonight

  5. azrink

    17 Apr 2016

    Hi Alive Dev

    I have tested the persistence feature the day after you change the IP address for me. Its was working then. Thank You.

 

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